Endress+Hauser inaugurates new Customer Center
Endress+Hauser adds value for its North American customers through investments in US infrastructure
Endress+Hauser inaugurates a new 80,000 square feet state-of-the-art Customer Center in Greenwood, Indiana. This 16 million dollar investment in infrastructure helps to optimize customer support and further underscores Endress+Hauser’s commitment to the US market and its loyal customers in the Americas.
Over the past few years, Endress+Hauser has continued to grow its market share in the United States and around the world. This growth is due to the high degree of trust customers have in Endress+Hauser to make their processes reliable, safe, efficient and environmentally friendly. Endress+Hauser answers to this development with sustained investments into US infrastructure which allows the continual strengthening of its market presence.
“We want to be close to our customers providing the best possible support,” underlines Matthias Altendorf, CEO of the Endress+Hauser Group, adding: “Our investments reflect both our commitment to customers in the process industry and our promise to sustainably generate outstanding value for them.”
In the last 5 years, Endress+Hauser will have invested approximately 150 million dollars into its US operations alone in order to expand its flow, level, pressure, analytical and temperature manufacturing capabilities as well as investments in support structures, projects, services and training organizations. This figure does not include expenses related to the recent acquisitions of SpectraSensors, Inc. and Kaiser Optical Systems, Inc., both specialized in advanced analyzer technology.
Added value for customers
Endress+Hauser’s dedication to its customers extends far beyond manufacturing and R&D. Demands on customers for higher productivity in the process control industry isn’t changing. Today, customers are faced with an experienced workforce of operators and technicians retiring in coming years which means they will need to train their next generation of employees. The customer training program recognizes this trend and has built multiple PTUs (Process Training Units) to address this problem.
To help customers keep up with today’s challenges, Endress+Hauser’s new, state-of-the-art Customer Center is suited to greet visitors with a top-notch certified training facility with multiple classrooms and its largest yet PTU controlled by Rockwell Automation’s PlantPAx system for real-world process simulation with over 120 measuring points.